FREQUENTLY ASKED QUESTIONS
Q. WHEN SHOULD I ARRIVE FOR MY FLIGHT?
A. We recommend that you arrive 30-45 minutes before your scheduled flight time (there are no penalties for being early), you can take all the pictures you like.
Q. WHAT SHOULD I EXPECT?
A. Your Flight of a Lifetime experience starts with a familiarization brief, with your pilot. This will take roughly 30-45 minutes, as you learn about pre-flighting the jet, look at the weight and balance, calculate the flight profile, and finally, a brief on safety systems. Your flight experience will last 30 minutes from engine start to engine shutdown. The flight begins with the uber cool sound of a jet engine start, a quick taxi out and then lift off; your flight is underway!
Depending on your selected flight profile, you will be flying at speeds of up to 520km/hr and altitudes of up to 10,000ft. During your flight you will be able to perform turns, straight and level flight, feel the “g”, that is induced during high speed maneuvers. If you choose, you can even do some aerobatics... WOOT!, all of our flights are tailored to you, and how you feel.
The most exciting part of our offering, is the formation flight option. It is a little bit more expensive, but you are guaranteed a formation flight, what that means, is we fly the 2nd jet to your location and we do Snowbird stuff. VERY COOL!!
After your flight, you can take all the pictures you like, you will be given a quick debrief with your pilot about the flight. You will be awarded your Flight certificate, there is also an opportunity to buy some “swag” (pilot terms) from our Museum store. We will also show you the video of your flight, which you can purchase for an additional fee.
We do have some limitations and restrictions so please take a moment to review them:
Weight and height restrictions are in effect due to the limiting size of the parachutes, seat straps and cockpit dimensions. The passenger weight limit is 250 lbs and height limited to a person no taller than 6' 3". This limitation is not negotiable. If you have a history, recent or current medical conditions like heart complications a doctor’s note is required in order to clear you for the flight. This would have to be provided before the flight took place the passenger must attend and pass a ground- briefing on the L29 Delfin that includes emergency egress training and verbal testing. You will not be able to fly, if you have not had this brief.
Please attend the museum at least 20 minutes before your scheduled time of flight. The passenger will be required to sign the ACER Cold War Museum’s flight waiver in order to release the aircraft for flight. No flights will take place until our release is signed. Our Pilots have the right to refuse any flight due to safety concerns.
We look forward to showing you the flight of a lifetime and should you have any further questions please don't hesitate to contact Flight Operations at: 1-877-594-ACER
Q. WHAT SHOES SHOULD I WEAR FOR MY FLIGHT?
A. Enclosed shoes are a must (failure to wear enclosed shoes may result in cancellation) NO HIGH HEELS.
Q. WHAT CLOTHES SHOULD I WEAR FOR MY FLIGHT?
A. You can wear almost anything you want, however we would recommend conservative comfortable clothes that are appropriate for the weather conditions on the day. We will offer you a flight suit for your experience.
Q. CAN I TAKE A CAMERA or MY SMARTPHONE?
A. No, we require a sterile cockpit to guarantee your safety. Any equipment that can be dropped is no longer accessible in flight and could pose a hazard. Your pilot will ask for your tech and will secure it for you before the flight. A flight cannot take place if you have any tech on board. If you haven't purchased the video option with your flight, you will have a last opportunity upon you disembarking from the jet.
Q. HOW LONG DO I HAVE TO REDEEM MY CERTIFICATE?
A. Vouchers are valid for 12 months from the purchase date. This can be extended at our option.
Q. I AM UNABLE TO USE MY FLIGHT CAN I CLAIM A REFUND?
A. Unfortunately no, but the certificates are transferable so you can give it to a relative or a close friend as a gift.
Q. IF I AM UNABLE TO FLY CAN I RESCHEDULE?
A. Yes in most circumstances we require 10 days notice to reschedule you.
Q. IF I CHANGE MY MIND, CAN I GET A REFUND?
A. No, however we will transfer your membership to a close friend or a relative.